Customer Success Manager - Director - Slack

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success Job Details: About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description: The Customer Success Manager (CSM) Director is a strategic value partner for Slack’s most complex and high-impact customers who purchase the Signature Success Plan. In this high-visibility role, you will drive a holistic success strategy that aligns Slack’s platform capabilities with the customer’s long-term business objectives and ensure they achieve a sig...