Commercial Account Manager

Job description

About the Role We’re looking for a Commercial Account Manager to join our Account Management team. Your mission? Build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum. You’ll be their trusted advisor—driving renewals, identifying expansion opportunities, and helping them achieve their business outcomes with Rossum. Along the way, you’ll collaborate with Sales, Customer Experience, and Product teams to create a seamless customer journey and contribute directly to Rossum’s growth. What You’ll Do: Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction. Lead renewal negotiations and secure long-term customer partnerships. Spot and drive upsell and cross-sell opportunities to increase customer value. Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution. Deliver regular business reviews, showcasing value realized and future growth opportunities. Share actionable insights with Product and Sales to shape improvements. Track account health, usage, and expansion pipeline using CRM and data tools. Who You Are: 2–4 years...