Portfolio Lead, Director

Job description

Job Description: The Associate Director, Messaging role, reporting to the SVP, Messaging Delivery Lead, provides guidance and leadership support to cross-functional digital marketing delivery teams, proactively identifies or clarifies challenges, and makes recommendations to resolve challenges. The Associate Director, Messaging leads daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability. This person will work closely with the discipline leads to assess quality control checks and process improvements. The Associate Director, Messaging will also be responsible for the digital execution and will support escalation management in partnership with Director-level leadership, primarily engaging day-to-day client contacts to resolve program issues and ensure delivery continuity. Success is measured through client satisfaction, employee satisfaction, continued improvement to process, project effectiveness, and profitability KPIs. Qualifications: At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person co...