Customer Success - Retention & Expansion (Remote, United Kingdom)

Job description

At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. The Role: We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. What You’ll Do: Own Retention & Renewals: - Manage renewals from 90 days pre-expiry through to signature - Lead renewal conversations with confidence and commercial clarity - Execute save strategies for at-risk accounts - Reduce churn through structured, proactive engagement Drive Proactive Outreach: - Conduct regular outbound health-check and...