Customer Service Advisor - Part time (22.5hrs)

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: **NO AGENCIES PLEASE**: Job Description: Location: Wrexham, UK: Part Time - 22.5 hours a week Service details: - NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. - The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. - Our core function is to verify and resolve grant applications against set criteria - We help customers over the phone, online and by email. The Role: We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. - Process emergency payments and individual assistance grant applications. - Managing and processing data in a fast-paced office environment. - Accurate data recording. - Liaise with applicants to process information into the DAF solution. - Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for...