Account Manager, Membership Services

Job description

The Indianapolis Colts seek a passionate, self-starter for the role of Account Manager, Membership Services. This position is responsible for delivering exceptional service and relationship management to an assigned book of season ticket members. This role focuses on driving retention, generating new sales opportunities, and creating memorable experience for members through proactive engagement, personalized service, and strategic touchpoints throughout the year. The ideal candidate is highly organized, relationship-driven, and passionate about delivering exceptional customer experience in a fast-paced environment. HIRING MANAGER: Director of Membership Services DIRECT REPORTS: N/A: GENERAL RESPONSIBILITIES: - Manage and provide superior customer service for assigned season ticket member book of business - Annually meet and exceed retention, touchpoint plan, and new sales goals - Cultivate and grow strong relationships with season ticket members by fulfilling all required touchpoints throughout the year via proactive communication including phone calls, emails, handwritten notes, in-seat visits, and out-of-office appointments - Carry a positive empathetic, and professional attitude...