Customer Care Servicing Specialist

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients. WHAT YOU WILL BE DOING: - Accepting incoming calls from all clients - Making outbound calls to clients - Responding to emails from clients - Working various reports as assigned - Aiding and overseeing our sub-servicer - Cross-training to learn other areas of our Servicing team WHAT WE NEED FROM YOU: Must Have Qualifications: - 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry - Excellent customer service and communication skills - Strong analytical skills - Proficiency in Excel, including vlookups, formulas and PivotTables - Proficiency in MS Office - Self-motivated with a strong work ethic - Comfort...