Trainer, Customer Service Rep

Job description

The Trainer provides training and support for all new Customer Service Representatives within a designated company area. - Responsible for providing excellent customer service support - Identifies new Customer Service Representative staff and schedules training - Provides training for applications - Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales - Provides training on creating, organizing, updating, and maintaining patient charts - Reports to region manager/regional VP a monthly schedule of training - Coordinates special projects as assigned - Communicates policy changes and best practices - Schedules on-going and training for existing employees as needed - Mediates and resolves conflict to prevent escalation - Travels as needed to cover for Customer Service Representatives who are on vacation/leave - Assists with training acquisition Customer Service Representative staff on systems - Helps location management review applications of potential new hires, when requested - Solves problems independently with minimal supervision Qualifications: - High School Diploma or General Education Degree (GED) required;...