Accounts Receivable Specialist

Job description

Accounts Receivable Specialist Please note: This is a full-time, in person position located at our Knoxville office – 2315 Sycamore Drive. Knoxville, TN 37921 Hours are Mon-Fri 8 AM – 5 PM Pay: $23-25/hour Overview The Accounts Receivable Specialist works closely with a portfolio of business-to-business customers to manage the full accounts receivable process. This role ensures timely payment within terms, follows up on past-due accounts, conducts research and reconciliations, resolves billing issues, and secures payment on open invoices—while building and maintaining strong customer relationships. Essential Responsibilities Qualifications To successfully perform this job, an individual must be able to perform each essential job duty and other assigned duties that may be assigned in the course of work and business. - Build and maintain strong relationships with customers throughout the Accounts Receivable process. - Engage with customers via outbound phone calls and email to collect payments owed while preserving positive customer relationships. - Achieve Accounts Receivable KPIs, including daily call volume goals and accounts receivable percentages over 60 days. - Identify, negoti...