Senior User Experience Operations Associate

Job description

Are you passionate about optimizing the user experience and driving impactful research? Join our team to leverage your operational expertise and strategic thinking, directly shaping the future of digital products and empowering researchers and designers to deliver exceptional results. As a Senior UX Research Operations Associate and Business Manager, you’ll be at the heart of our user experience research practice. In this dynamic and collaborative environment, you will manage vendor relationships, streamline research operations, and support the onboarding of new tools. Your initiative and organizational skills will ensure researchers have the resources they need to succeed, while you drive process improvements and foster cross-functional collaboration. Job Responsibilities: - Manage and optimize vendor relationships and research tools to support UX research and design teams. - Oversee operational systems, access management, and process improvements for research initiatives. - Collaborate with cross-functional partners, including Tech, Legal, and Policy, to resolve issues and drive projects forward. - Serve as the go-to resource for knowledge sharing on research tools and vendor inf...