Banquet Server-On Call - The Langham, Chicago

Job description

PRIMARY OBJECTIVE OF POSITION: To provide friendly, courteous and professional service to guests in the hotel’s banquet facilities and other Food & Beverage Outlets as needed, while maintaining high level of service as per Langham Hospitality Group and Forbes standards. RESPONSIBILITIES AND JOB DUTIES: - Ensure proper set-ups for all tables and bars in assigned meeting rooms according to banquet event orders, attention to detail. - Review banquet event orders and comply with requirements. - Inspect linen, silver, china, and other table items for cleanliness and appearance. - Serve food, coffee, water and other beverages to customers as required on the banquet event order. - Resolve complaints in regard to banquet functions in positive and professional manner. - Cooperate closely with other members of the banquet team including servers, porters and kitchen associates. - Communicate with Banquet Management on a daily basis. - Clean banquet rooms and banquet areas during and after banquet functions. - Positive team player with the ability to get larger tasks completed. - Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquirie...