CSC Lead Customer Experience Specialist

Job description

Hiring Immediately! For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico. As a CSC Team Lead at Sun Loan Company, you lead and support a small team of Customer Experience Specialists and Senior Specialists through the daily flow of customer calls, loan applications, funding, payments, renewals, and past-due account follow-up. This role is hands-on and combines leadership, coaching, customer service, collections, and operational support in a fast-paced call center environment. You will work closely with the CSC Supervisor and Trainer to ensure work is completed accurately, compliantly, and on time while helping team members grow through side-by-side coaching, training, and daily support. Team Leads are expected to jump in and assist with calls and account handling as needed while helping maintain quality, productivity, and customer satisfaction goals. Responsibilities: Requirements: - Support the daily flow of customer applications, payments, renewals, and account servicing activities. - Assist team members with loan application calls, verifying information, explaining loan ter...