Customer Care Specialist I (NextGear)

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Customer Care Specialist I Management Level: Individual Contributor Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team! Working in customer care you will handle inbound calls, chats, and SMS messages, regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients. This is a Hybrid Call Center position. Hours of operation mostly fall inside or between the...