Senior Consultant- Experience Design (East)

Job description

IU Health | Senior Consultant- Experience Design Location: East Region facilities (Muncie, Fort Wayne) Schedule: Monday-Friday 8:00am – 5:00pm (Hybrid flexibility) Advance your career with IU Health! Are you a visionary with a passion for transforming healthcare? Do you thrive on tackling complex challenges and driving impactful change? If so, IU Health invites you to bring your expertise to our dynamic team. About the Role: The Senior Consultant – Patient Experience supports the Regional Director of Experience Design by developing and implementing initiatives to enhance patient experiences. This role involves collaborating with operational leaders to analyze feedback and recommend patient-centered solutions across various healthcare settings, including hospitals and clinics. The ideal candidate has experience in customer success, process improvement, and public speaking. Responsibilities include executing the strategic patient experience plan, developing project plans and tools, conducting research and benchmarking, and facilitating cross-functional teams to embed best practices across care points. The role emphasizes using patient feedback and Voice of the Customer insights to in...