Home Mortgage Consumer QA QC Lead

Job description

As the Home Mortgage Consumer QA QC Lead, the primary function of this position is to ensure the Home Mortgages are in compliance with all applicable secondary market, private and government loan programs. Re-Underwrite and review all underwriting decisions to the daily QA selection of loans to ensure that all guidelines on mortgage products are being met by Home Mortgage product staff. Determine if all AUS conditions were input correctly, and conditions were satisfied. Review each appraisal for soundness and determine if review appraisal is warranted. Review legal documents to ensure accuracy. Assist in the performance of periodic targeted assurance reviews and perform other credit and qualify control duties that may be assigned. Primary responsibilities include: Qualifications, Education, Certifications and/or Other Professional Credentials - Execute tasks within defined processing parameters, ensuring accuracy and attention to detail. - Respond to internal and external customer inquiries within 24 hours. - Escalate issues or risks to management within 24 hours. - Identify and suggest improvements to enhance customer experience. - Comply with all relevant regulatory requirements,...