Program Manager, Order To Cash

Job description

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary: The Program Manager owns the end-to-end execution of high-impact supply chain programs including Order-to-Cash (OTC)and process automation. This role ensures ongoing program effectiveness by driving operational updates, identifying gaps, and collaborating cross-functionally to deliver enhancements that align with business priorities. Duties and Responsibilities: - Maintain deep understanding of assigned program(s) to ensure accuracy, performance, and ongoing alignment to business needs. - Identify and prioritize end-to-end process breakpoints and lead cross-functional initiatives to improve customer experience, operational reliability, and cash flow outcomes. - Partner with cross-functional teams to prioritize, test, and implement improvements that drive measurable...