Product Coordinator

Job description

Job DetailsJob Location: Downtown - Washington, MO 63090Position Type: Full TimeJob Category: Product DevelopmentWe’re seeking a highly organized Product Coordinator to support the daily operations, upgrades, vendor relationships, and release processes for our enterprise software products. This role acts as a central connector between internal teams, IT, and third‑party vendors to ensure smooth system performance and clear communication. Essential Responsibilities: Product Support & Ticket Management Monitor and route support tickets; track SLA timelines and escalate when needed. Report on open tickets, recurring issues, and incident trends. Maintain troubleshooting guides and support documentation. Release & Upgrade Coordination: Maintain software version inventory and release calendars. Draft and distribute release communications. Attend scheduled upgrades to ensure system stability. Build readiness checklists and test plans; ensure teams complete post‑upgrade testing. Incident & Process Management: Maintain procedures for file failures and incident response. Track RCA documentation and summarize incident patterns. Third‑Party Vendor Management: Act as the primary coordinator for...