Information Technology Services - Student Assistant, Palm Desert Campus

Job description

Job Summary: Student assistant for the Technology Support Center department at Palm Desert Campus. Duties include, but are not limited to, serve as initial point of contact for students, faculty, and staff visiting the Technology Support Center. Students will be responsible for staffing the front desk and/or computer lab. This includes assisting students, faculty, and staff with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam). With the assistance of staff employees, students will resolve issues in regards to computer lab equipment including printers, kiosks, and charging stations. Hours may include afterhours support, as well. Students may also be required to answer phones for campus operators when necessary. Responsibilities: Under direct supervision, duties include but not limited to: - Assisting customer walk-ins with troubleshooting devices, connecting to Wi-Fi, assisting tech's with daily duties or projects, and answering campus-related questions. - Resolving issues in regards to the computer lab equipment including printers, kiosks, and charging stations. - Other duties as assigned....