Commercial Security Supervisor

Job description

The Commercial Security Supervisor is responsible for ensuring that core service/security technicians are providing commercial security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. Suggesting process improvements as well as implementing those and other operational process adjustments as they are approved in a timely manner. RESPONSIBILITIES: 1. Daily supervision of security installation technicians to ensure on time, productive system installations and servicing. 2. Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable. 3. Performance management to KPI’s and goals. 4. Set up of and implementation of process, operation or technical field changes to achieve goal 5. Remote service and customer education on escalations from Inside Support tech to avoid truck rolls 6. Review tech routing and assignments to maximize efficiency and service 7. Review commercial sales of access control, surveillance and security systems prior to installation 8. Weekly reports of service and installation stats to help pinpoint areas for training, improvement...