Senior Specialist - Diagnostics

Job description

Position Summary: The purpose of this role is to reduce vehicle breakdowns. This will be accomplished in this position by technical fleet reviews to identify fault trends, coordinating repairs with key customers, and generating performance reviews to prompt changing behaviors for internal and external customers. This activity will also assist in the discovery or refinement of scenarios. As a function of the special focus on Rental as a key customer, this role will also work with Vehicle Supply to identify units coming off lease and into Rental that will need a Penske Bluetooth Device (ELD) or Telematics Device installed. They will submit the request and follow up to ensure a proper repair was made. Major Responsibilities: Customer Communication - Customers range from field personnel, 24/7, corporate depts & external customers such as dispatchers, fleet managers, high-level leaders and possibly drivers. - Address technical customer concerns. Initial communications are most likely informative in nature, persuasion and sales skills could be utilized and may include billing. Some communication could be escalated. Key Customer Focus: - Identify key customer opportunities to develop key...