Actabl Technical Customer Success Manager

Job description

Position Summary As a Technical CSM for Hotel Effectiveness, you will play a pivotal role in making our hospitality customers successful leveraging our labor management solution. You will serve as the "voice of the customer" for Hotel Effectiveness at Actabl, focusing on driving product value through deep needs analysis, leading technical discussions, building optimization plans, and delivering specialized training. Your expertise will contribute to optimizing labor efficiency and fostering strong, long-term customer relationships. Essential Duties and Responsibilities: The essential functions include, but are not limited to, the following: Understanding & Analyzing Customer Needs - Voice of the Customer: Gather data-driven 'voice of the customer' and share it with cross-functional partners including Product, Onboarding, and Sales. - Gap Analysis: Develop a deep understanding of prospective and existing customers' operational challenges to identify pain points and opportunities where our labor management solution can drive adoption, engagement, and ultimately reduce churn. - Strategic Roadmap Feedback: Based on customer feedback and your expertise, provide input on our Hotel Effect...