Product Lead REF Customer en Employee Services

Job description

Your role and work environment At ING, we are further strengthening our product-driven way of working to deliver sustainable value at scale. Within Real Estate Finance NL (REF NL), we support professional real estate investors through a strong regional presence and a centrally organised delivery organisation in Amsterdam. REF NL is widely recognised as the leading Dutch real estate lender, combining deep market knowledge with a strong reputation in a highly regulated financial environment. Within REF NL Product Delivery, we are responsible for delivering the processes, systems and technologies that enable REF to operate as a leading real estate lender. For the Employee & Customer Services product , we are looking for a Product Lead who drives the design and optimisation of core business processes for both customers and employees. This product focuses on end-to-end journey optimisation, simplification of workflows, and improving operational efficiency at scale. You play a key role in translating REF strategy into tangible product outcomes. Within ING’s Boosting Agile transformation , you help shift the organisation from delivery-focused execution to true product thinking, with a str...