Product Support Advisor (PSA)

Job description

This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results. Key responsibilities of the role: The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following: - Provide application support and maintenance advice for all equipment powered by Cummins engines. - Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques. - Assist the Principal in the supervision of equipment servicing. - Assist with parts interpretations and resolving of parts sourcing issues. - Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes. - Ensure minimum downtime on all Cummins powered machinery on Site. - Conduct regular inspections in Cummins engines, proactively report on early fault detection and...