Junior Business Resiliency & Delivery Specialist

Job description

Mission We're looking for a Junior Business Resiliency & Delivery Specialist to join our Resiliency & Delivery team. In this role, you will work closely with the Head of Resiliency & Delivery and the Delivery Manager, supporting day-to-day operations that help keep our platform reliable, stable, and aligned with our delivery commitments. You will gain hands-on experience in incident management, service support, and delivery coordination, while learning how modern SaaS platforms are operated. Your profile: As a Junior Business Resiliency & Delivery Specialist, you will: Support Incident Management & SLA Tracking Assist in managing incidents across different channels, ensuring proper prioritization and timely follow-up in line with SLAs. Support communication during incident resolution. Learn and Support Operational Processes: Work with senior team members to support consistent use of incident handling, ticket management, and delivery workflows. Gain hands-on experience with structured operational practices. Assist with Platform Monitoring and Risk Escalation Help monitor alerts and platform health indicators using observability tools (e.g., DataDog, Sentry). With guidance, learn how...