Customer Experience Specialist - Construction

Job description

Be Yourself. Build Your Career. Be Exceptional Together. At Werner, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other. Summary : The Customer Experience Specialist is responsible for the daily activities of customer requests, while acting as a liaison with Sales and other internal departments to ensure an excellent customer experience. Hours: 7:00 AM to 4:00 PM - On Site and will back up sales counter. Essential Functions: - Establish positive customer relationships through professional and efficient correspondences. - Process and manage multiple customer requests instantaneously via inbound phone calls, emails, and website. - Review daily reports to manage open orders. - Prioritize urgent requests and esca...