Guest Services Representative - Part-Time without Benefits - 15+ hours

Job description

Role Impact: To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time. This role is part-time without benefits. What you need to succeed: Ability to assess, take initiative and fulfill customer and tenant expectations. - Previous experience in the hospitality or customer service field is preferred. - Strong organizational skills, ability to multi-task and attention to detail. - Ability to stand for extended periods of time and walk the centre while interacting with guests. What you will deliver: - Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary wheelchairs, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained. - Dispatch Security and Maint...