Customer Service Specialist

Job description

The Customer Service Center provides unequaled personal service to customers in accordance with established policies, procedures, and on the job training, primarily by voice (phone) interactions, with accuracy and efficiency. Customer Service Specialists strive to exceed our customers’ expectations with strong problem-solving skills, effective multitasking through computer systems and ownership of customer issues. Primary Duties: Functional Requirements: - Answer and reply to all communication in a customer paced, accurate, and courteous manner, primarily by voice (phone), messaging, and email. - Be an effective problem solver while researching and investigating requests as needed in accordance with established policies and procedures. - Multitask through multiple computer systems while maintaining a solution-based mindset and customer focus. - Work effectively with other departments as necessary for customer inquiry/problem resolution. - Communicate service issues in a timely manner to Customer Service Center Leadership for resolution. - Meet or exceed all performance goals as outlined for the position. - Review and maintain knowledge of regular bank communications. - Maintain kno...