Senior ServiceNow Enterprise Tools Support Specialist

Job description

Overview GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position. Responsibilities: - Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics). - Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules. - Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools. - Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions. - Develop and implement automation and monitoring solutions to improve system rel...