ServiceNow Architect

Job description

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity: DMI is seeking an experienced ServiceNow Architect to drive maturity and strategic improvement of our ServiceNow environment, which powers managed mobility and helpdesk services for our external customers. This is a hands-on advisory role — you will assess the current state, identify gaps, and guide the team through a structured improvement roadmap. Our environment includes a CSM-based helpdesk integrated with an external cloud contact center, an extensive service catalog supporting mobility transactions across diverse customer types, and a growing set of customer integrations connecting external ITSM platforms to our service catalog. The architect in thi...