Tech Support Analyst

Job description

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 Years (International Calling Experience Preferred: ) Language Proficiency: Excellent English (Spanish Fluency is a plus) Specialization: Technical Support & Healthcare Claims Experience Preferred About Us: InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Provide exceptional technical support to international clients via phone, email, and chat. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems. Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process. Collaborate with team members and cross-functional departments to resolve...