Solar Project Concierge Representative

Job description

Passionate about leading teams and delivering an exceptional customer experience? Join our team as a Project Concierge Supervisor and play a key role in guiding customers through their solar journey while supporting a high-performing service team. This is a working leadership role where you’ll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you’re a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you. What You’ll Do: - Provide daily oversight and direction to Project Concierge team members. - Monitor workflows, productivity, and responsiveness to ensure service standards are met. - Balance team workloads and ensure timely, high-quality customer communication. - Handle escalated customer concerns and complex service issues with professionalism. - Conduct one-on-one meetings to review performance and provide coaching. - Identify training needs and support onboarding of new team members. - Review performance dashboards and track key metrics. - Communicate trends, challenges, and opportunities to leadership. - Collaborate with cross-functional te...