ITSM Administrator Level 3

Job description

Job Title: ITSM Administrator Level 3 Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Local: - * * The Opportunity: CACI is seeking a skilled and experienced ITSM Administrator (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have in-depth knowledge of Helpdesk operations, extensive experience with Windows Servers and/or Linux/Centos administration, and expert proficiency with the Service Now ITSM Suite. This role requires a proactive individual who can manage complex IT Service Management processes, including Incident, Problem, Change, Knowledge, Service Request Management (SRM), Asset, CMDB, Self-Service, and Discovery modules. Responsibilities: Qualifications: Service Now Administration: - Administer and develop the Service Now ITSM Suite, ensuring optimal performance and alignment with organizational goals. - Implement and manage Asset Management and Service Now Discovery. - Create and manage accounts, support groups, and Product Categories within Service Now. Helpdesk Operations: - Provide a...