Lead Office Services Associate

Job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description: Shift: Monday-Friday 8:30AM-5:30PM: (* denotes an “essential function”) *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures *Communicate with direct reports, manager and client on job or deadline issues. *Immediately escalate operational problems or issues to Supervisor or Manager. *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. *Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates. *Ensure team provides outstandin...