Clinic Services Specialist - Radiology

Job description

Clinic Services Specialist - Radiology - ( 26002130 ) Description The University of Iowa Health Care Department of Radiology is seeking a Clinical Services Specialist. Provide support of UI Health Care patient access services in the Department of Radiology to ensure effective and efficient delivery of excellent health care services through frontline clinic operations support. Duties include providing reception coverage, coordination of patient appointment scheduling and obtaining/completing required documentation, requiring knowledge of the UI Health Care Epic system. Included in general functions are appointment scheduling via telephone, use of the work queues, and coordination/communication with multiple departments and external constituents. Provide high level customer service and ensure patients have an excellent experience by following the “Standards of Excellence” guidelines and upholds best practices set forth by the Department of Radiology and UI Health Care. Duties Include: · Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, alway...