Transportation Support Services Supervisor

Job description

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter expert (SME) for Coordinator functions, providing guidance and supplemental training to TSS Associates. Will be required to perform Coordinator duties as needed during periods of staffing shortages, volume spikes, or other operational demands. Resolve any issues that impact daily operations and ensure that team meets established department goals. Schedule: 2nd Shift 1pm - 11:30pm Wednesday - Saturday (This position supports a 24/7 operation. Flexibility to work weekends and holidays are required, and Supervisors are expected to maintain availability and respond to operational needs outside of assigned shifts.) Additional Benefits: - Paid Time Off - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - 401K - Associate Referral Program - Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Major Responsibilities: -Monitor team productivity and performance. -Ensure proper staffing requirements are met daily for TSS. -Keep tea...