Shift Manager - Cocktail Services

Job description

Company Description Job Description: The Shift Manager for Cocktail Service will oversee the refined operations of assigned premium areas by ensuring the delivery of exceptional guest experiences and maintaining Wynn's highest standards of excellence across each distinguished venue. Essential Job Duties & Responsibilities: - Lead, mentor, and elevate cocktail service staff to consistently deliver sophisticated, personalized experiences that reflect Wynn's luxury brand and commitment to excellence. - Ensure full compliance with all health, safety, and licensing regulations, including exemplary responsible alcohol service practices befitting Wynn's luxury establishment. - Address guest concerns with discretion and professionalism, resolving service matters promptly to cultivate lasting relationships and enhance guest loyalty. - Conduct rigorous quality assurance evaluations on cocktail craftsmanship, presentation, and service delivery, ensuring each offering meets Wynn's elevated standards throughout each shift. - Manage financial operations with precision, processing transactions and reconciling daily revenue reports with meticulous accuracy. - Communicate strategically with managem...