Customer Relations Agent -- Bilingual

Job description

We are hiring a Customer Relations Agent--Bilingual! Reporting To: Supervisor, Customer Service Full-Time/Part- Time: Full-time Salary Range: $42,471 – $57,780 Posting Date: May 14, 2026 Closing Date: May 28, 2026 Hours of Work: 12:00 p.m. – 20:00 p.m. Grade: 6.5 Office Location: Montreal Great location! Steps away from the main public transit station What we offer: Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment The Opportunity: The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy. How you will contribute: - Answer incoming calls on the customer service queue and make outbound calls when necessary - Handle between 50 to 65 calls a day - Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account - Process certain changes during client interactions - Follow-up with client to confirm resolution and customer satisfaction - Provide assistance to the various residential adm...