Senior Success Manager

Job description

Overview: We're looking for an Senior Success Manager to deliver a polished onboarding experience for new customers and an elevated, long-term partnership for our most strategic accounts. This is a solutions-oriented role; you'll work closely with customers to understand their specific workflows and configure needs, not a one-size-fits-all setup. You'll own the relationship from day one through renewal, and you'll have a Customer Success Specialist supporting you on SMB accounts and tactical execution so you can stay focused on what matters most. This is a fully remote position, however ideal candidates must be located within Jacksonville, FL. What You'll Do: Implementation - Lead onboarding for new enterprise customers from kickoff through go-live - Configure customer environments to reflect their specific operational needs and workflows - Lead training sessions - virtual and on-site - for users and administrators - Manage timelines, milestones, and communication throughout the onboarding process - Travel as needed to support deployments and training at customer sites Account Management: - Own long-term relationships with enterprise and Guard accounts post-implementation - Serve a...