Front Desk Supervisor | Mechanicsburg Fairfield Inn

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. - Handle guest complaints ensuring guest satisfaction. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. - Other duties as assigned. Responsibilities: Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications: - Minimum one year experience in a similar position. Prior supervisory experience a plus. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele. Shaner...