Customer Service Representative - Lima, OH

Job description

Customer Service Representative – Electrical Supply Lima, OH At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutions—on time, every time—working with a team built around accuracy, collaboration, and customer service excellence. What You’ll Do as a Customer Service Representative Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role. You’ll: ◦ Counter and Inside Sales ◦ Warehousing and Inventory Management ◦ Vendor and Customer Communications ◦ Order Entry and Product Support What Makes You a Great Fit What to Expect in This Role - Exceed customer expectations and honor commitments to build trust and deliver a consistent experience - Partner with outside sales to support customer needs and strengthen relationships - Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions - Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement - Provide cross-selling and upselling guidance ensuring customers are aware of relev...