Specialist, Client Services

Job description

The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities. What You Will Do: - Manage meeting scheduling KPIs for the group. - Training/reinforcing processes and procedures. - Addressing customer complaints with individual Client Service when needed. - Client services responsibilities for a dedicated group of clients to include key accounts, including: scheduling audits, optimizing clients’ and auditors’ audit schedules, maximizing audit days for a given level of customer demand, answering clients’ questions about the certification process, understanding clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, update the scope of work as necessary and send to customer as a proposal. - Receive, review, and execute all client requests related to their relationship with ABS Quality Evaluations Inc. - Actively work with the operations department to develo...