Senior Director, Customer Reliability & Technical Operations (Pharmacy)

Job description

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Overview: The Senior Director, Customer Reliability & Technical Operations is accountable for the reliability, availability, performance, and operational health of Inovalon customer pharmacies using the ScriptMed SaaS platform. This leader directs a global operations organization (United States and India) responsible for ITIL-aligned Incident, Problem, and Change Management, as well as the technical functions that keep the platform stable and scalable, including Cloud Infrastructure Engineering, Datab...