Customer Service Administrator

Job description

Company Description Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description: Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis. Working hours: Any 5 in 7 days, 8am-4pm. As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator: - Point of call for all customer queries. - Responding to customer service emails. - Contacting customers regarding order queries. - Communicating delivery times and options. - Updating clients on previous orders. - Customer returns – dealing with returns daily and handling as required....