Customer Journey Expert – Global Retention Platform

Job description

Join our dynamic team at ING and be part of our digital journey in enabling processes by records keeping solutions. We are a bank with data-driven ambitions, working on digital innovations for ING's 37 million customers. Our department’s purpose spans across all of ING, we are there to service all countries and business entities across ING. ING wants to be a compliant, digital, data-driven bank providing customers with one consistent and engaging digital experience. Therefore, managing content is a priority. At the product area Records Management, we help ING to be complaint and strive to bring all the data structured or unstructured under governance and manage it as business record. As a Customer Journey Expert in the Global Retention Platform product in Tribe Enterprise Content & Automation, you play a crucial role in driving digital transformation and simplifying our global systems landscape. Be part of an innovative and collaborative environment that empowers customers to stay a step ahead in life and in business. The team: ING receives and creates data, either structured or unstructured, that needs to be managed as business records, keeping the information in the data accessib...