Credit Operations Specialist - Home Improvement Finance Partners

Job description

Job Description Home Improvement Finance Partners, LLC (HIFP) is a full-service consumer finance company that specializes in providing flexible financing programs to the home improvement industry. We are now hiring for our team! About the role: The Credit Operations Specialist serves as the primary communications hub for the customer service and underwriting teams. This role is designed to provide exceptional service to existing customers while acting as a critical liaison between our field sales team and the underwriting department. This position may works nights and weekends as needed (off Sunday). Responsibilities: - Sales Liaison & Underwriting Support - Serve as the first point of contact for home improvement salesmen regarding new and pending credit applications. - Provide real-time status updates on applications and relay underwriter requests for additional documentation or clarification. - Bridge the gap between field sales needs and underwriting guidelines to ensure a smooth application flow. - Gather missing "stipulations" (ID, proof of income, etc.) from salesmen or customers before passing the file back to an underwriter for final review. - Customer Service - Handle inb...