Customer Account Manager

Job description

Customer Account Manager Position Summary: Typical working hours will be Monday-Friday 8 AM-5 PM This position is 100% on-site in Winchester, Kentucky. Catalent’s Winchester location is the flagship US manufacturing location for large scale oral dose forms, with integrated analytical and development services. With 28 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology. The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The Customer Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from the leadership. The Role: Act as primary customer/site contact for assigned accounts. Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply. General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones...