NDIS Payments Support Officer

Job description

About CoAct CoAct is a not-for-profit organisation dedicated to empowering everyday Australians through employment services and community activation programs. Our team shares a passion for making a positive impact and giving back to society. About the Role: We are seeking a detail-oriented and proactive NDIS Payments Support Officer to join our team. In this role, you will be responsible for the accurate and timely processing NDIS claims, matching payments against submitted claims and bank records, and supporting the timely collection of outstanding invoices. You will also be responsible for following up on outstanding claims, using your knowledge of NDIS participant invoicing, plan management, and bulk billing processes. This will involve liaising with key stakeholders, including plan managers, and using external portals to ensure the timely and successful collection and receipting of funds. You will ensure compliance with NDIS requirements while maintaining clear and professional communication with internal teams, plan managers, and participants. This part-time, remote role provides the opportunity to contribute to a supportive, dynamic team while making a real impact in the NDIS...