Process Transformation Lead

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Process Transformation Lead About your role: The Process Transformation Lead (AI & Automation) plays a critical role in a newly formed team responsible for evaluating and modernizing business processes that support software implementation teams delivering enterprise banking products. This individual will assess existing, often mature and highly manual workflows and identify, size, and prioritize opportunities to optimize, standardize, automate, or transform them using AI (e.g., copilots/agents, chatbots, and workflow automation) in close partnership with technical delivery teams. This role acts as a trusted advisor to delivery teams, business stakeholders, and techn...