Service Manager

Job description

Company: FJ Nugent About Us: F. J. Nugent & Associates Inc. is a full service Manufacturer’s Representative organization serving the water and wastewater industry. Started in 1996, by Fred Nugent, our firm was founded on the belief that superior customer service and high quality products produce satisfied customers. We offer our clients and principals a wide range of product knowledge and industry contacts. Our combined product knowledge ranges from pumps and valves to hazardous waste and wastewater process equipment. F.J. Nugent & Associates Inc. represents a variety of pumps, including submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment and also remote monitoring and level control equipment. Responsibilities: - Oversee the daily operations of the field service department, managing all aspects of scheduling, field service execution, customer support, reporting, technician performance, and service-related workflow. - Lead field service technicians while also performing service work and jobsite support as needed in a working manager capacity. - Ensure organized scheduling of service personnel and resources to meet customer needs and imp...