Expert Systems Engineer

Job description

Key Responsibilities: Write and prepare reports and other materials for internal and external audiences. - Provide Tier 2 support for ViewPoint, resolving complex incidents and service requests escalated from Tier 1 - Diagnose issues across application configuration, data, reporting, and security layers - Manage incidents through to resolution, ensuring clear documentation and stakeholder communication - Own and administer the ViewPoint security model, including: Role ‑ based access control, Segregation of duties, and data ringfencing - Enhance and maintain ViewPoint configuration to support evolving business requirements - Assess the impact of configuration changes and ensure operational readiness - Support testing and validation of configuration changes prior to production deployment - Provide advanced SQL support for ViewPoint, including: - Writing and analysing complex SQL queries, stored procedures, views etc. - Investigating data integrity, reconciliation, and reporting issues - Supporting extracts and operational reporting - Perform controlled data fixes and updates in line with change management and audit requirements - Perform bulk data updates, uploads, and corrections us...